Durbanite Deals: FAQ
:🛍️ Before You Buy
💳 Can I get a refund if I change my mind?
Our deals are specially negotiated to bring you amazing value, which means all purchases are considered final. If you’re unsure about anything before buying, feel free to reach out — we’re happy to help with your decision.
💾 How do payments work?
All payments are processed securely on our website. Once payment is confirmed, your voucher is automatically emailed to you. If you need a copy or invoice later, just let us know!
📥 I didn’t receive my voucher — what now?
No stress! Vouchers are emailed right after checkout. If you don’t see yours, check your spam or promotions folder. Still nothing? Email support@durbanite.co.za with your name and we’ll resend it in no time.
📅 Booking Help
🧾 How do I use my voucher?
Each voucher comes with simple instructions for booking directly with the partner business. When you book, just mention that you’re redeeming a Durbanite Deal — your name and voucher details will be with them already.
⏳ How long is my voucher valid for?
The validity period is listed clearly on your voucher. We always recommend booking early to get the best availability and avoid missing out.
📞 How do I reach the partner to make a booking?
You’ll find the partner’s contact info right on your voucher — this may include a phone number, email, or booking link. If you don’t hear back immediately, give it another try — they’re usually excited to book you in!
📆 What if I miss my appointment or need to cancel?
Life happens! Please contact the partner as soon as possible — each one has their own cancellation policy. Letting them know in time helps you avoid losing your voucher.
🧰 Troubleshooting & Support
📭 What if I can’t get hold of the partner?
If you’ve tried contacting the partner more than once during your voucher’s validity period and still haven’t been able to book, just email us at support@durbanite.co.za. We’ll step in and do our best to assist.
🧑💻 Who do I contact if something goes wrong?
We’re always here to help. Whether you’re stuck, unsure, or something’s not going as planned, email us at support@durbanite.co.za with your voucher number and a short description of the issue — we’ll take care of it.