Privacy Policy for Durbanite, and by extension Durbanite Deals.
Effective Date: 17 July 2025
Durbanite (“we”, “us”, or “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your data when you visit our website www.durbanite.co.za, interact with our services, or purchase vouchers or deals.
1. What Personal Information We Collect
We may collect and process the following types of personal information:
Contact Information: Name, email address, phone number
Billing Information: Payment details (processed via secure third-party gateways)
Demographic Data: Location, age, preferences
Usage Data: IP address, browser type, device information, browsing behavior via cookies or analytics tools
Marketing Preferences: Subscription to newsletters, SMS marketing, or special offers
2. How We Use Your Information
We use your personal information to:
Fulfil your orders and process payments
Provide customer support
Send transactional emails (e.g. confirmation, invoices)
Deliver marketing communications (only if you opt in)
Improve our services and personalize your experience
Comply with legal obligations under South African law (POPIA)
3. Cookies and Tracking
We use cookies and similar technologies to:
Enable website functionality
Track usage for analytics (e.g. Google Analytics)
Remember preferences
Personalize content and promotions
You may control cookie settings in your browser or opt out of tracking tools.
4. Sharing Your Information
We do not sell your personal data. We may share your information with:
Service Providers (e.g. payment processors, hosting providers)
Deal Partners (only for fulfillment of vouchers you’ve purchased)
Legal Authorities, when required by law
Marketing Platforms, but only with your consent
Each third-party partner is contractually bound to protect your data.
5. Your Rights (Under POPIA)
You have the right to:
Access or correct your personal data
Object to or restrict processing
Request deletion of your information
Withdraw consent at any time
To exercise these rights, please contact us at privacy@durbanite.co.za.
6. Data Security
We use industry-standard security measures including HTTPS encryption, firewall protection, and access controls to protect your personal data. However, no system is 100% secure.
7. Retention
We retain your information only as long as necessary to provide services, comply with laws, resolve disputes, and enforce our agreements.
8. Minors
Our website is not intended for children under 18. We do not knowingly collect personal data from minors without parental consent.
9. Third-Party Links
Our site may link to external websites or services. We are not responsible for their privacy practices. Please read their privacy policies.
10. Changes to This Policy
We may update this Privacy Policy occasionally. Changes will be posted on this page with a revised “Effective Date.” We encourage you to review it regularly.
11. Contact Us
For any questions or requests related to your personal information, contact:
Data Protection Officer
Durbanite
Email: privacy@durbanite.co.za
Website: www.durbanite.co.za